NexiCoach Privacy Policy

About this policy

This policy explains how NexiCoach ("we", "us", or "our") handles information when you use the NexiCoach app and related services. NexiCoach is currently an invite-only early release, and this policy may be updated as the service develops.

Information we collect

We collect the email address used to sign in, an internal account identifier, and information you choose to provide while using NexiCoach. This may include onboarding answers, career preferences, goals, roadmap and action activity, reflections, blocker reports, completion reviews, and other free-text responses.

Free-text fields are open-ended. Please avoid entering health, financial, identity, or other highly sensitive information unless it is necessary for your use of the service and you are comfortable having it processed as described here.

How we use information

• authenticate you and maintain your account;
• provide and personalize your coaching experience;
• generate and update roadmaps, actions, and coaching responses;
• save progress and recover interrupted operations;
• provide support and respond to privacy requests;
• protect the reliability, integrity, and security of the service; and
• comply with applicable legal obligations.

AI processing

NexiCoach uses an AI service provider to generate and adapt parts of the coaching experience. Relevant answers and some free-text responses may be sent securely from our server to that provider for this purpose. NexiCoach provides automated guidance and is not a substitute for medical, mental-health, legal, financial, or other licensed professional advice.

Service providers

We use service providers to operate authentication, database hosting, transactional email, web infrastructure, AI processing, and other essential functions. They process information for us under their terms and our arrangements with them. Information may be processed in countries other than the country where you live.

Availability updates

If you join the public availability list, we send your email address directly to Loops, our email service provider, so it can send a confirmation request and, after you confirm, NexiCoach availability updates. Joining this list does not create a NexiCoach account or enrol you in testing.

Loops records whether your request is pending, confirmed, or unsubscribed. You can unsubscribe using the link in any availability email. We do not add availability-list email addresses to the NexiCoach application database, analytics, or application logs.

Tracking and advertising

The current NexiCoach mobile app does not include advertising or cross-app tracking, and we do not sell personal information.

Retention and deletion

We keep information while it is needed to provide the service and for legitimate operational, security, and legal purposes. Signed-in users can request permanent account deletion from Account & Privacy in the app. You can also contact us from the email address associated with your account. Some information may remain for a limited period in backups, security records, or where retention is required by law.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your information. Email us to make a request. We may need to verify your identity before completing it.

Security

We use technical and organizational measures designed to protect information, including access controls and encrypted network transport. No method of storage or transmission is completely secure.

Children

NexiCoach is not directed to children. If you believe a child has provided personal information, please contact us so we can investigate and take appropriate action.

Changes and contact

We may update this policy as NexiCoach changes. We will update the effective date above and provide any notice required by law.

Privacy questions or requests: support@nexicoach.app